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Environment
Personal and non-MiWorkspace Mac computers, HP printers
Issue
After a MacOS update, Mac computers cannot print to campus HP printers. Mac computers may see the error "HPxyz.framework" will damage your computer.
Resolution
NOTE: if your computer is University owned and managed by your Unit/Department, please contact the appropriate IT before performing these steps.
- Uninstall the current HP driver using these instructions:
- Download HP Uninstaller.zip https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/HP_Uninstaller.zip
- Double-click HP Uninstaller Icon
- Double-click HP Uninstaller app
- If requested, click Open
- Follow on-screen instructions to uninstall all HP software from the computer
- If you are prompted, enter your computer User Name and Password
- Close the HP Uninstaller app when complete
- Install the new Apple HP driver:
- For on-campus printers, install the new Apple HP driver (general) at this link: https://support.apple.com/kb/DL1888?locale=en_US
- For personal HP printers, find your HP driver at this link:https://support.hp.com/us-en/drivers/printers
Additional Information
HP Support full instructions for uninstalling MacOS HP printer drivers: https://support.hp.com/us-en/document/c06960563