Body
Environment
TeamDynamix
Issue
How to convert a TeamDynamix ticket to a request and add a workflow
Resolution
Neighborhood IT - Service Center - Depot
- [Edit] the ticket and choose the correct Request Form from the Form drop-down list
- Example: ITS-MiWorkspace IT Hardware Purchase - Form
- Example: ITS-MiWorkspace Event Support - Form
- Example: ITS-MiWorkspace Loaner Request - Form
- Fill out the fields that appear as a result of selecting the correct form
- This is why adding a workflow to a generic request sometimes doesn’t work
- The workflow is looking to key off fields that are empty
- Make sure to select the correct Service field - then [Save]
- Back on the general Request screen, choose [Actions] > Assign Workflow
- Use the dropdown to choose the correct workflow
- Example: MiWorkspace IT Hardware Purchase Workflow
- Example: MiWorkspace Event Support Workflow
- Example: MiWorkspace Loaner Request Workflow

Additional Information
Short video about TeamDynamix workflows: TeamDynamix - Working with Ticket Workflows (Subtitled)
For additional support, submit a request here: ITS-TeamDynamix Support.