Dropbox: MCommunity Members Not Appearing in Team Folder Membership

Environment

U-M Dropbox, Team Folders

Issue

You have created a new Team Folder and invited the members via the MCommunity group you assigned to own the Team Folder. However, the number of members appearing in the Team Folder does not match the number of members in the MCommunity group. (For example, an MCommunity group has 50 members, but it only shows 15 members in Dropbox after the owner created the Team Folder.)

Resolution

• The most common reason the member count differs between Dropbox and MCommunity is that there are members who have not created their U-M Dropbox account.
  • In the event that a member has signed in to their U-M Dropbox account and still does not show up in Dropbox, the owner should remove the member from the MCommunity group, wait about 5-10 seconds, and then re-add the member. Dropbox might take approximately five minutes (or longer) to update.
  • Once members create their U-M Dropbox account, the Dropbox Team Folder membership total will adjust automatically. This can take up to 24 to 48 hours.
• Other reasons include:
  • The MCommunity member is an external user who does not sync to U-M Dropbox.
  • The MCommunity member is a subgroup or member of a subgroup which do not sync to U-M Dropbox.

Additional Information

Complete the Dropbox Team Folder Request Form to request a Team Folder.

• Only MCommunity group OWNERS can request a Team Folder
  • If you are not an owner of any MCommunity groups, you must create one before you can submit the Team Folder request form: https://documentation.its.umich.edu/node/749#CreateGroup   
  • Dropbox Team Folders are managed by the owner of the MCommunity group by adding or removing members via MCommunity: https://documentation.its.umich.edu/node/758#AddMemOwnMod

Need additional information or assistance? Contact the ITS Service Center.