Body
Environment
U-M Dropbox, Team Folders
Issue
- You created a new Team Folder and invited the members via the MCommunity group you assigned to own the Team Folder. However, the number of members appearing in the Team Folder does not match the number of members in the MCommunity group. (For example, your MCommunity group has 50 members, but it only shows 15 members in Dropbox after you created the Team Folder.)
- You created a new Dropbox folder and shared it with an MCommunity group you own. However, it was not shared with everyone in the MCommunity group.
Why is this happening, and how do I fix it?
Resolution
- The most common reason the member count differs between Dropbox and MCommunity is that some members have not created their U-M Dropbox account. To resolve this:
- Ask the missing member(s) to create their U-M Dropbox account. (This must be completed before continuing with the next step.)
- You, as the MCommunity group owner, should remove the member from the MCommunity group, wait about 5-10 seconds, and then re-add the member.
- Note: This may temporarily take away the member's access to other service resources if the group is used to control access to files in Google or workspaces in Slack. Re-adding them should automatically re-add them to the associated resources.
- If the issue persists, contact the ITS Service Center for assistance.
Important: When adding new members to an MCommunity group moving forward, they must create their U-M Dropbox accounts before being added to the group. If they create their accounts after being added, they will never be synced with U-M Dropbox and shared on folders until you remove and re-add them to the group.
- Other reasons include:
- They are only owners, not members of the group. Individuals listed as solely group owners do not sync with Dropbox.
- They were added to the MCommunity group less than 24 hours ago.
- The MCommunity member is an alum or retiree and, as such, is ineligible to access U-M Dropbox.
- The MCommunity member is an external user who does not sync to U-M Dropbox.
- The MCommunity member is a subgroup or member of a subgroup that does not sync to U-M Dropbox.
Additional Information
Need additional information or assistance? Contact the ITS Service Center.