Body
Environment
Zoom
Issue
Video camera is not working in Zoom
Resolution
- Make sure the camera is not being physically blocked/covered by an anti spy cover device.
- Please make sure you have the correct camera selected in the Zoom Workspace desktop application video settings.
- Check your camera permissions to make sure that access is not blocked for Zoom (Camera Permissions for Mac, Camera Permissions for Windows)
- Restart the computer.
- Uninstall and then reinstall the Zoom Desktop App. Info can be found here: Zoom: Installing Zoom on Your Device
- Check if an antivirus software may be blocking camera access.
- You may need to create a rule/exception for your antivirus program to allow an exception for Zoom. (This is generally on a personally owned computer).
Additional Information
If you are experiencing issues with Zoom video crashing or freezing, see: Troubleshooting Issues with Zoom video crashing or freezing.
Need additional information or assistance? Contact the ITS Service Center.