My Video/Camera Isn't Working in Zoom

Environment

Zoom

Issue

Video camera is not working in Zoom

Resolution

• Make sure the camera is not being physically blocked/covered by an anti spy cover device.
• Restart the computer.
• If this does not work, troubleshooting tips for each operating system can be found by navigating to My Video/Camera Isn't Working.
• If none of these work, your antivirus software may be blocking camera access.
  • You may need to create a rule/exception for your antivirus program to allow an exception for Zoom.
• Please check all of your video settings in Zoom by going into the Zoom Desktop App (NOT zoom.umich.edu).
  • More information here:  https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061836
• If nothing else works, please uninstall and then reinstall the Zoom Desktop App. Info can be found here: https://documentation.its.umich.edu/zoom-install

Additional Information

Need additional information or assistance? Contact the ITS Service Center.