Desktop Backup (CrashPlan): Cannot Sign in with Shared AD Account

Body

Environment

Crashplan, Active Directory, Azure

Issue

I have shared Active Directory account that was provisioned access to Crashplan, but I'm unable to login to Crashplan using the account.

Resolution

Issues signing in to Crashplan using an AD account are often the result of the AD account not having been synchronized with Azure. If you are able to successfully sign in to a domain connected device using the AD account, then you will need to sync the AD account with Azure Active Directory.

Instructions are available at https://miworkspace.atlassian.net/wiki/spaces/CP/pages/1097269249/Sync+Active+Directory+Account+to+Azure+Active+Directory

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

Details

Details

Article ID: 15740
Created
Thu 8/20/26 2:06 PM
Modified
Thu 8/20/26 3:58 PM

Related Services / Offerings

Related Services / Offerings (1)

ITS-Desktop Backup (Crashplan)
This service can be used to automatically back-up critical data stored on university-owned computers that isn't stored elsewhere. CrashPlan, the software powering the ITS Desktop Backup service, is designed to protect your data files, allowing you to restore your content to a repaired or replaced computer in case of theft or a hard drive crash. For Desktop Backup (CrashPlan) support, please visit https://its.umich.edu/computing/backup-storage/desktop-backup/support or contact the ITS Service Center https://its.umich.edu/help