Body
Environment
Marketsite+
Issue
A hosted catalog item in the Marketsite+ product search isn't displaying price details and showing an Error - Click for Details | Retry message (with a yellow triangle warning symbol) instead.
Resolution
- Suppliers are responsible for managing their LivePrice data. Errors occur when the supplier doesn't keep the data up-to-date.
- Use the Retry option to try to refresh the LivePrice. If the error persists or a timeout occurs, the supplier will be notified of the issue.
- Until the LivePrice data issue is resolved by the supplier, navigate to the supplier's punch-out catalog in Marketsite+ to search for their products there as a workaround.
Additional Information
Note: Most suppliers will only update their live price data monthly or quarterly.
Need additional information or assistance? Contact the ITS Service Center.