Body
Environment
Document Imaging System
Issue
When attempting to capture a document using either the Hyland Virtual Printer or clicking the Capture button within Titan, a red banner with an error message reading "The Capture Group Cannot Be Created: Content With the Specified Name and Location Already Exists. Specify a Unique Name or a Different Location" appears. When this error occurs, the document key fields are greyed out and nothing is selectable.
Resolution
To clear the error message and enable capturing:
1. Select a different capture profile by clicking the dropdown in the top left corner, next to the blue Capture button.
2. Select the needed capture profile.
The error message goes away. You are now able to complete your capture, and the document key fields are now editable.
Additional Information
Need additional information or assistance? Contact the ITS Service Center.