Google: 400 Error on First Time Log In to Google Services

Summary

This article explains the steps new users can take to bypass a 400 error when logging into Google for the first time with their account.

Body

Environment

Google at U-M

Issue

Users with a brand new Google account may encounter the following error upon first log in attempt: "Error 400 The server cannot process the request because it is malformed. It should not be retried."

Resolution

You can log in through another browser to resolve this issue:

  1. Open a browser different from where you received the error (for example, if you received the error in the Google Chrome browser, open Safari, Edge or Firefox instead).
  2. Navigate to mail.umich.edu.
  3. When prompted, log into your UMICH account.

If you continue to receive the error, try clearing cache and cookies in your browser and attempt the steps again.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

Details

Details

Article ID: 15308
Created
Fri 5/8/26 8:29 AM
Modified
Fri 5/8/26 10:00 AM

Related Services / Offerings

Related Services / Offerings (1)

ITS-Google at U-M
This service is software bundle that includes the core Google Apps of Email, Calendar, Docs, Sites, Contacts, and Chat as well as over 40 other apps designed to improve collaboration.