Okta Verify Push Notification Delays and Failures

Environment

Okta Verify App for iOS or Android

Michigan Medicine customers who need assistance with Okta must contact HITS.

Issue

• Not receiving push
• Push is significantly delayed
• Push fails after approval

Resolution

Is your UMICH account shown in the Okta Verify app? 

• Open Okta Verify on your device. Look for an account that displays your Uniqname and shows it is linked to UMICH. 
  • No: follow the steps in Add, Remove, or Reactivate Devices with the Okta Verify App instead.
  • Yes: Continue with the troubleshooting steps in this article.

Try using the "Enter a Code" option while troubleshooting push

1. On the authentication screen, select "Verify with Something Else".
2. Choose "Enter a Code".
3. Open the Okta Verify app and enter one of the codes shown for your UMICH account.

Push Troubleshooting Steps

• Ensure notifications are turned on.
  • Change notification settings on iPhone
  • Control notifications on Android
• Verify that the device has a stable network or mobile data connection by opening a mobile browser and navigating to okta.umich.edu. Restart network settings if necessary.
• Reboot the device.
• Confirm that the device's Date and Time settings are set to Network or Automatic.
  • Set time, date and time zone - Android Help
  • Change the date and time on iPhone
• For Android devices, ensure that background data usage is enabled for the Okta Verify app in the app settings.

Additional Information

Note: If you have jailbroken your device or have custom security layers, that could also interfere with notification delivery. 

Need additional information or assistance with Okta? Michigan Medicine affiliates, contact HITS. Other U-M affiliates, contact the ITS Service Center.