Okta Error "Couldn’t verify your identity E0000001" when Loading Verify app

Environment

• ITS-Okta at U-M
• Okta Verify app, on iPhones

Issue

I am having issues enrolling in Multi-Factor Authentication (MFA) using Okta Verify on an iPhone device, even after resetting MFA.

I am getting the following error on an iPhone device:

• Couldn't verify your identity
• Operation Failed - E0000001

Resolution

1. Go to iPhone Settings.
2. Tap on General > Transfer or Reset iPhone.
3. Tap on Reset.
4. Reset Location & Privacy > Enter lock screen passcode.
5. Return to Transfer or Reset iPhone > Reset > Reset Network Settings > enter lock screen passcode.
6. The phone will reboot once confirmed.
7. Once the phone has been fully rebooted, retry the steps to set up Okta Verify.

Additional Information

Need additional information or assistance with Okta? Michigan Medicine affiliates, contact HITS. Other U-M affiliates, contact the ITS Service Center.