Body
Environment
Okta, Okta Enrollment, Okta Hardware Tokens
Issue
- My mobile device is not compatible with Okta Verify (requires Android 12+ or iOS 17+). How do I enroll in Okta?
- I don't have a smartphone or tablet, how do I set up Okta?
Resolution
The Okta Verify Mobile App is the preferred and recommended multifactor authentication option as it provides the easiest and best experience in almost all cases; cellular service is not required.
In order to install the Okta Verify app, your mobile device must run on a supported operating system (OS) version:
- Apple Devices: Requires iOS 17 or higher
- Android Devices: Requires Android 12 or higher
Unable to install the Okta Verify app because your OS is not supported?
- Try updating your device's OS, see instructions below:
- Update your Android OS
- Update your iPhone or iPad
- If you are able to update your device's OS to a supported version, continue enrollment at https://okta.umich.edu.
Don't Have a Smartphone, Tablet, or a Compatible OS?
If you can not update your OS, or do not have a smartphone or tablet:
Note: The university will cover the cost of an initial Okta hardware token for each user (faculty including emeriti, staff, students, retirees, alumni, and sponsored affiliates). Shipping is not included. Replacement tokens are available at the current list price to the user. Orders to ship outside the United States should contact the ITS Tech Shop directly.
Additional Information
If you were previously enrolled in Duo, you will receive requests to authenticate via Duo push and your Okta Temporary Access Code until the hardware token is added to your account.
Need additional information or assistance with Okta? Michigan Medicine affiliates, contact HITS. Other U-M affiliates, contact the ITS Service Center.