Getting Started with Okta: Enroll Without a Smartphone or the App

Environment

Okta, Okta Enrollment, Okta Hardware Tokens

Issue

• My mobile device is not compatible with Okta Verify (requires Android 12+ or iOS 17+). How do I enroll in Okta?
• I don't have a smartphone or tablet, how do I enroll in Okta?

Resolution

The Okta Verify Mobile App is the preferred and recommended multifactor authentication option as it provides the easiest and best experience in almost all cases; cellular service is not required.

In order to install the Okta Verify app, your mobile device must run on a supported operating system (OS) version: 

• Apple Devices: Requires iOS 17 or higher
• Android Devices: Requires Android 12 or higher

Unable to install the Okta Verify app because your OS is not supported?

1. Try updating your device's OS, see instructions below: 
   1. Update your Android OS
   2. Update your iPhone or iPad
2. If you are able to update your device's OS to a supported version, continue enrollment at https://oktaverify.umich.edu. 

Don't Have a Smartphone, Tablet, or a Compatible OS?

If you can not update your OS, or do not have a smartphone or tablet:

1. Obtain and enroll an Okta hardware token.
   1. We highly recommend obtaining your hardware token prior to February 25, 2026 to ensure your access to U-M computing services is not interrupted.
2. After receiving your hardware token, visit https://oktaverify.umich.edu to complete enrollment.

Additional Information

As the University of Michigan transitions to Okta for sign-in and multi-factor authentication, we’re here to help with any issues you may encounter. Until February 25, 2026, everyone will continue to use U-M Weblogin and Duo to access U-M Services.

Need help? Visit our Okta Help page.