Body
Environment
U-M Friend accounts, Okta Sign In
Issue
How to migrate an active Friend account (those that have signed in at least once since January 1, 2025) to Okta.
Resolution
- Friend accounts that have signed in at least once since January 1, 2025 can migrate their account to Okta and save a new password.
- You must have access to the email address associated with your Friend account.
If you do not meet the above criteria, you must create a new Friend account.
If you see a message recommending you enroll in Okta prior to February 25, note that this does not apply to Friend accounts. Early enrollments are for U-M uniqname account holders. Attempts to complete Okta enrollment for Friend accounts prior to Feb 25, 2026 will result in an "access denied: friend check denied" error.
Migrate an Active Friend Account
- Navigate to the sign-in page for a service you previously accessed with your Friend account.
- Enter your Email and then click Next.
- Click the Email option.
- Click Send me an Email. A message is sent to your email address.
- Open the email message and click Sign in.
- Enter a new password and re-enter the password in the fields provided.
- Enter your First name and Last name.
- Click Next.
You’ll receive an email notifying you that your password has been changed.
Additional Information
Note: If you don't find your email from Okta, please check your spam folder.
Need additional information or assistance with Okta? Michigan Medicine affiliates, contact HITS. Other U-M affiliates, contact the ITS Service Center.