Okta Local Network Permission Sign In Issues

Environment

Okta Verify / Okta FastPass, Chrome, Android

Issue

When using Okta FastPass for the first time on Chromium-based browsers (e.g., Chrome, Edge), you will receive a local network permission pop-up. 

If permission is not granted, you will receive an error message when trying to sign in: "Unable to sign in" or "Okta FastPass requires network permission". 

Resolution

Allow Local Network Access

When Okta requests permission to "look for and connect to to any device on your local network," click Allow.

• You will only need to complete this action once.

Chrome: Reset Browser Permissions

If you have clicked Block, you will not be able to use Okta on your browser until you reset the permissions.

To resolve the sign-in issue caused by blocked local network access in Chrome, follow these steps:

1. While on your Okta sign-in page, click the padlock icon (or tune icon) on the left side of the address bar to open the site settings menu.
2. Find the setting for Local network access.
3. Use the toggle to change the permission from Block back to Allow.
4. Reload the page. Okta FastPass should now work correctly.

Android: Reset Browser Permissions

If you have clicked Block, you will not be able to use Okta on your browser until you reset the permissions.

1. Open the device Settings.
2. Tap on Apps.
3. Find and select the browser you are using (usually Chrome or Samsung Internet).
4. Tap Permissions.
5. Look for Local Network or Nearby devices permission.
6. Set the permission to Allow.
7. Return to the login page and refresh it

Additional Information

Why am I being prompted to allow access to my local network?

See Configure Chrome to Suppress the Local Network Access Prompt for Okta FastPass.

Need additional information or assistance with Okta? Michigan Medicine affiliates, contact HITS. Other U-M affiliates, contact the ITS Service Center.