Slack: Managing Slack Connect Channels and Members

Environment

U-M Slack

Issue

• How can I tell if I have a Slack Connect channel in my workspace?
• What can I do to manage its connections?
• How do I tell which members are connected through Slack Connect?

Resolution

Slack Connect channels can exist either because a member on the U-M side initiated the connection or a member accepted an invitation from an external organization.

You can identify a Slack Connect channel in one or more of the following ways:

• It is listed under the External Connections section of your channel list.
• When in the channel, there is a yellow/orange banner above the text field that says "[X] external people are from [External Organization]."
• When you view channel settings, there are multiple organizations listed under Organizations.

If the Slack Connect channel was created by a member of U-M Slack:

• Workspace Admins in the channel have the ability to remove external organizations from the channel.
• Workspace Admins in the channel can remove external members from the channel.
  • External members in a Slack Connect channel are identified by a square workspace icon in the bottom-right corner of their profile picture (e.g., members from Salesforce have a Salesforce icon).

If the Slack Connect channel was created by an external organization:

• You will have to ask the external org to remove U-M from the channel if you wish to disconnect.
• You will have to ask the external org to add/remove any U-M members.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.