Embedded MiVideo Media Displays Canvas Course Homepage Instead Of Media Player

Summary

MiVideo embeds in Canvas are broken and display the course homepage in the embed frame.

Body

Environment

Canvas
MiVideo

Issue

A page containing MiVideo embed code displays the course homepage instead of the video player.

Screenshot of the page displaying the course homepage instead of the video player

Resolution

Canvas is unable to process the <iframe> tag in the embed code. Likely this is due to old original MiVideo embed code from 2015. This can occur when course content is copied again and again from previous semesters. 

How to locate old embed code

The course link validator will catch old embed code.

  1. Select Settings from the course left navigation.
  2. Select Validate Links in Content from the right navigation.
  3. Run the validator.
  4. Select a page with a link containing url=https://1038472-1.kaf.kaltura.com and use one of the two methods below to fix the link.

Fix #1: Re-embed the media (Recommended)

You must be the media owner or co-publisher.

  1. Edit the page and delete the embed code.
  2. Re-embed the media by selecting the MiVideo icon in the second row of toolbar buttons in the text editor. If you do not see the MiVideo icon, click the triple dots icon.
  3. Save.

Fix #2: Edit the URL in the embed code

You do not need to be the media owner or co-publisher.

Canvas:

  1. Edit the page and click the HTML editor icon (</>) in the lower right
  2. In the HTML editor, locate the embed code and replace url=https://1038472-1.kaf.kaltura.com with url=https://aakaf.mivideo.it.umich.edu
  3. Save

Canvas Catalog:

  1. Edit the page and click the HTML editor icon (</>) in the lower right
  2. In the HTML editor, locate the embed code and replace url=https://1038472-9.kaf.kaltura.com with url=https://u-m-catalog.mivideo.it.umich.edu
  3. Save

Additional Information

For additional questions, please contact the ITS Service Center

Details

Details

Article ID: 10566
Created
Wed 8/2/23 4:41 PM
Modified
Mon 2/5/24 4:34 PM