Zoom Phone Emergency Address Error


Zoom Phone, Desktop Client Application and Web Application


Individuals may receive an error that "the address is not valid" when trying to enter an emergency address in the Zoom desktop app or Zoom web app


  • Confirm that each part of the address is being entered correctly
    • The zip code should be entered as a standard 5-digit zip code
      • Entering an extended zip code (5-digits + 4 extra) will cause the error to occur

Note: Select the radio button for "Personal Address" even if the location is on campus. Do NOT use the Choose a company address radio button. ​​​​

Additional Information

Need additional information or assistance? Contact the ITS Service Center.



Article ID: 8920
Thu 9/22/22 3:17 PM
Wed 9/28/22 3:54 PM