Duo Error Message "{"stat": "FAIL", "message": "Please enter a passcode."}" After Trying Duo Push or Passcode Option

Environment

Duo Two-Factor Authentication 

Issue

When trying to use Duo for authentication, you are receiving an error message stating: {"stat": "FAIL", "message": "Please enter a passcode."}" after trying Duo Push or Passcode option.

Resolution

• To resolve, please clear the cache and cookies for your browser
  • See Clear Cache and Cookies (Temporary Internet Files) in Multiple Browsers for instructions

Additional Information

Need additional information or assistance? Contact the ITS Service Center.