Getting Started with Cyberduck: Downloading, Installing, and Running

Environment

Cyberduck, AFS, Windows 7 or later (64 bit), macOS 10.9 or later on Intel (64bit) or Apple M1 required

Issue

Cyberduck can be used to access files on various servers using SFTP (including AFS, MiStorage CIFS, Great Lakes, Armis 2, and Lighthouse) as well as U-M Dropbox and U-M Google Drive.  

Resolution

Cyberduck Requirements

• Windows requirements: Windows 7 or later (64 bit) required
• Mac requirements: macOS 10.9 or later on Intel (64bit) or Apple M1 required

Downloading and installing Cyberduck on personal computers and unmanaged university computers 

1. Download the U-M version of the Cyberduck software:
   • Cyberduck for Microsoft Windows
   • Cyberduck for macOS
   • Visit the U-M Software Directory for other ways to access Cyberduck, including on Campus Computing Sites computers.
2. Find the downloaded file (will differ between macOS and Windows)
3. Double-click the downloaded file to install Cyberduck
4. Follow the instructions in the installer (will differ between macOS and Windows)

Mac Users: If a "Select Destination" dialog box opens, you will need to click “Install for me only” (even if it already appears to be selected) before you can click the “Continue” button. Cyberduck will be in the Applications folder inside your Users directory, not in the main Applications folder where most software gets installed. You can use Spotlight to find it.

Windows Users: If you use Microsoft Edge, you may have to click through a number of Microsoft SmartScreen screens in order to download a usable copy of the installer. To open Cyberduck, go to your Downloads folder and double-click the UM-Cyberduck.exe file (or you can open it using your web browser, if your web browser offers that option). You will then get a User Account Control dialog box – click “Yes”

Downloading and installing Cyberduck on MiWorkspace and managed university computers with a Software Center

1. Download the Cyberduck software from the Software Center (Windows) or Managed Software Center (macOS)
   1. Learn more about using the software center on MiWorkspace computers. 
2. From the Software Center window, search for Cyberduck.
3. Download Cyberduck. Cyberduck will download to your desktop.
4. Follow the instructions in the installer.  

You should see a window with U-M Host bookmarks.  If it does not appear, try using another version of Cyberduck as described here:

Other versions of Cyberduck

1. Click the File menu
2. Select Open Connection
3. In the Connect dialog box, click the drop-down and select SFTP (SSH File Transfer Protocol)
4. Server Name should be changed to the name of the server where you want to access files, for example sftp.itd.umich.edu. The URL will automatically update to sftp://sftp.itd.umich.edu
   1. Note Port 22 should not be changed
   2. If the Port is changed you will not be able to connect
5. On the Username line: type in your username. Your username is your U-M uniqname.  Do not enter your email address. If you include ‘@umich.edu’ you will get an error message when you try to connect
6. On the Password line: type your UMICH (Level-1) password
7. SSH Private Key should remain set to None
8. If you are using macOS - Click the box next to Add to Keychain 
   1. Note The Keychain stores sensitive information therefore so username and password don't need to be typed in each time
9. Click the Login or Connect button. Cyberduck will connect to the server
10. The Unknown Fingerprint message below may appear when you first try to connect to the server
    1. if this happens, click Allow to continue
    2. To prevent being re-prompted with this message, check the "Always" box

Running Cyberduck Windows and Mac

1. Double-click on the Cyberduck application icon in order to run Cyberduck
2. Connect to the remote server where you want to access files, for example the ITS Login Service
   1. Choose U-M Cyberduck
   2. Go to the Bookmark menu and select ITS Login Service and AFS

NOTE: If the bookmarks for university hosts do not appear, follow the instructions for other versions of Cyberduck above to add the hosts, using these details:

Additional Information

For information on using Cyberduck, such as creating folders, viewing files, downloading files, etc., see Using Cyberduck: Creating Folders, Moving and Viewing Files, and More.

Need additional information or assistance? Contact the ITS Service Center.