Getting Started with Cyberduck: Downloading, Installing, and Running

Environment

Cyberduck, AFS, Windows 7 or later (64 bit), macOS 10.9 or later on Intel (64bit) or Apple M1 required

Issue

Cyberduck can be used to access files on various servers using SFTP (including AFS, MiStorage CIFS, Great Lakes, Armis 2, and Lighthouse).  

Resolution

Cyberduck Requirements

• Windows requirements: Windows 7 or later (64 bit) required
• Mac requirements: macOS 10.9 or later on Intel (64 bit) or Apple M1 required

Downloading and installing Cyberduck on personal computers and unmanaged university computers 

1. Download the U-M version of the Cyberduck software via one of the following options
   • Download Cyberduck from the Cyberduck website
   • Visit the U-M Software Directory for other ways to access Cyberduck, including on Campus Computing Sites computers.
2. Find the downloaded file (will differ between macOS and Windows)
3. Double-click the downloaded file to install Cyberduck
4. Follow the instructions in the installer (will differ between macOS and Windows)

Mac Users: If a "Select Destination" dialog box opens, you will need to click “Install for me only” (even if it already appears to be selected) before you can click the “Continue” button. Cyberduck will be in the Applications folder inside your Users directory, not in the main Applications folder where most software gets installed. You can use Spotlight to find it.

Windows Users: If you use Microsoft Edge, you may have to click through a number of Microsoft SmartScreen screens in order to download a usable copy of the installer. To open Cyberduck, go to your Downloads folder and double-click the UM-Cyberduck.exe file (or you can open it using your web browser, if your web browser offers that option). You will then get a User Account Control dialog box – click “Yes”

Downloading and installing Cyberduck on MiWorkspace and managed university computers with a Software Center

1. Download the Cyberduck software from the Software Center (Windows) or Managed Software Center (macOS)
   1. Learn more about using the software center on MiWorkspace computers. 
2. From the Software Center window, search for Cyberduck.
3. Download Cyberduck. Cyberduck will download to your desktop.
4. Follow the instructions in the installer. 

Using Cyberduck

1. Click the File menu
2. Select Open Connection
3. In the Connect dialog box, click the drop-down and select SFTP (SSH File Transfer Protocol)
4. Change the Server Name field to have the value from the Server column in the table below for the U-M service you want to connect to:

   U-M service name	Protocol (choose from drop-down menu)	Server	Port	Format of username
   ITS Login Service and AFS	SFTP	sftp.itd.umich.edu	22	uniqname
   ITS MiStorage CIFS	SFTP	sftp.m.storage.umich.edu	22	uniqname
   Great Lakes data transfer	SFTP	greatlakes-xfer.arc-ts.umich.edu	22	uniqname
   Armis 2 data transfer	SFTP	armis2-xfer.arc-ts.umich.edu	22	uniqname
   Lighthouse data transfer	SFTP	lighthouse-xfer.arc-ts.umich.edu	22	uniqname

5. Make sure the Port field has the value 22.
6. On the Username line: type in your username. Your username is your U-M uniqname.  Do not enter your email address. If you include ‘@umich.edu’ you will get an error message when you try to connect
7. On the Password line: type your UMICH (Level-1) password
8. SSH Private Key should remain set to None
9. If you are using macOS - Click the box next to Add to Keychain 
   1. Note The Keychain stores sensitive information therefore so username and password don't need to be typed in each time
10. Click the Login or Connect button. Cyberduck will connect to the server
11. An "Unknown Fingerprint" message may appear when you first try to connect to the server
    1. If this happens, click Allow to continue
    2. To prevent being re-prompted with this message, check the "Always" box

Additional Information

For information on using Cyberduck, such as creating folders, viewing files, downloading files, etc., see Using Cyberduck: Creating Folders, Moving and Viewing Files, and More.

Need additional information or assistance? Contact the ITS Service Center.