Backup and Sync to Google Drive for Desktop Transition

Environment

U-M Google, Backup and Sync, Google Drive for desktop

Issue

Google is transitioning from Backup and Sync to Google Drive for desktop (formerly Google Drive File Stream).

Resolution

Google's proposed transition timeline

  • July 19, 2021: Backup and Sync will support a guided flow to help users transition onto Drive for desktop.
  • August 18, 2021: Any users still on Backup and Sync will start to receive in-product notifications prompting them to transition to Drive for desktop.
  • October 1, 2021: Any users still on Backup and Sync after that point will no longer be able to sign in to Backup and Sync. To continue syncing with Drive and/or Google Photos, users must transition to Drive for desktop.

How to transition from Backup and Sync to Drive for desktop

  1. If you've previously used Backup and Sync and are not currently signed in, make sure that you first log into Backup and Sync with your UMICH (Level-1) credentials.

Note: You must be signed in to Backup and Sync before installing Google Drive for desktop. If you are not signed in before installation, you will have to transition manually.
  1. Download and install Google Drive for desktop if you haven’t already.

  2. Start Google Drive for desktop on your computer:

    1. Windows: Open Start and then Google Drive.
    2. macOS: Open Applications and then Google Drive.
  3. Sign in with your UMICH (Level-1) credentials when the application starts.

If you have multiple accounts signed in to Backup and Sync, you will be given the opportunity to move them all to Drive for desktop.

  1. A setup wizard will launch.

    1. The wizard will copy your settings and guide you through setup.
    2. If applicable, after Google Drive for desktop is set up, Backup and Sync will be uninstalled.
    3. The scan can take anywhere from a few minutes to multiple hours. You don’t need to be at your computer during the scan and will receive a report when the scan is complete.

Setup wizard upon launch. Text: " Google Drive for desktop is replacing Backup and Sync." Blue "Sign in" button in lower right corner.

  1. Click Open Drive for desktop at the end of the wizard to get started.

Refer to Use Google Drive for desktop for more information on the app.

If you are not signed in to Backup and Sync before installation:

When you attempt to sign in to Backup and Sync with your UMICH credentials, it will prevent you from doing so, and a pop-up will appear asking you to use Google Drive for desktop.

Error pop-up when trying to sign in to Backup and Sync. Text: "Backup and Sync is no longer available." Includes text talking about how Drive for desktop is faster and easier. Blue "OPEN DRIVE FOR DESKTOP" button in lower right corner.

Due to this, the setup wizard will no longer be available as an option for you. You will need to uninstall Backup and Sync manually, and you may need to delete the old synced folders from your computer.

On Windows:

  1. Click the Windows icon in the lower-left corner of your desktop.
  2. Click Settings (the gear icon).
  3. Click Apps from the Settings window.
  4. Select "Backup and Sync from Google" under Apps & features
  5. Click Uninstall and then click Uninstall again.

Backup and Sync from Google program listed in the Apps & features section. Grey Uninstall button in lower right corner.

You may be asked to allow the program to make changes to your computer. If so, click Allow.

On Mac:

  1. Open Finder and click Applications.
  2. Drag the "Backup and Sync" app into the Trash on your dock.
  3. In the top left of your screen, click Finder and select Empty Trash.

After the uninstallation, you may need to delete the old synced folders from your computer. You will find them in your File Explorer (Windows) or Finder (Mac) usually under the name "Google Drive (uniqname@umich.edu)."

Backup and Sync folders in Windows File Explorer

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

Details

Article ID: 6118
Created
Thu 8/5/21 4:37 PM
Modified
Wed 8/11/21 8:44 AM