Error Uploading my Vaccination Card to the Self-Reported Vaccination Survey

Environment

Qualtrics; Report Your COVID-19 Vaccinations; COVID-19 Vaccination Self-Report

Issue

I get an error message when uploading my vaccination card image to the self-reported vaccination survey. 

Example error message: "Photo Feb 21, 2021 at 5:10 PM.JPG is not a valid file name. Please rename the file and try again." 

Resolution

The self-report vaccination survey uses the Qualtrics survey platform.  To successfully upload an image, make sure your file meets the following requirements: 

  • The file size limit for uploading files to Qualtrics is around 16 MB
  • File type is JPG, GIF or PNG
  • File name does not include any special characters like colon, comma, period, quotes, etc.
  • Avoid using spaces in file names - use underscores instead
  • Only one picture can be uploaded

Additional Information

If you continue to have issues uploading your file, please complete the rest of the survey and contact the COVID Call Center at 734-936-7000. They will assist you in completing your self-reported record. Call center hours are Monday through Saturday 9 a.m. to 10 p.m. and Sunday 9 a.m. to 8 p.m.

Note: It can take up to 10 business days for your information to be verified and your status confirmed

Details

Article ID: 5847
Created
Tue 6/22/21 8:28 AM
Modified
Tue 9/7/21 1:18 PM