Environment
Zoom
Issue
I am not receiving emails from Zoom that I should be receiving, such as an account invitation email, webinar panelist invitation, etc.
Resolution
If an email fails to send to a Zoom user once (including if the user marks it as spam, or it is filtered into their spam folder for any reason--this counts as a failure), Zoom blocks emails to the user for 7 days to avoid more failures.
In order to have this block removed, follow these steps:
- Submit a ticket to Zoom (support@zoom.us, https://support.zoom.us/hc/en-us, Zoom Support chat, or Zoom Support by phone)
- In the email, request to have your email address unblocked and specify what your email address is
- In the email, make sure to copy/paste the below message EXACTLY as it is into your email. This is purely to ensure that a human looks at your ticket and it is not auto-closed--this issue is actually NOT related to the referenced ticket.
Please see internal Zoom information about this issue in ticket #9775451.
Additional Information