Add a New Device to Duo After an Initial Device Has Been Enrolled

Environment

Duo

Issue

How to add a new device to Duo after an initial device has been enrolled.

Resolution

For best results, complete these steps on a desktop or laptop computer.

1. From a desktop or laptop computer, go to UMICH Account Management
2. Log in with your uniqname and UMICH (Level-1) password
3. Click Manage Duo Devices
   • ​​​​​​​Note: You will need to complete 2-factor authentication in order to view the Manage Duo Devices page.
4. Click + Add another device
5. Follow the instructions, depending on the type of device you are adding

Additional Information

Limits on the number of phones that can be added to Duo for one user, for example, can be found by navigating to What are the one-to-many object limits in Duo?

See https://documentation.its.umich.edu/2fa/add-new-device-duo-phone-number-or-mobile-app for more detailed instructions.

Need additional information or assistance? Contact the ITS Service Center.