ResponsiBLUE Error: Email Address Already Exists




I'm getting the error message "email address already exists" when I try to log in to ResponsiBLUE.


This error happens if you used your personal Gmail address in ResponsiBLUE before it was restricted to University of Michigan accounts. 

  1. Choose your email address from the list and enter your UMICH (Level-1) login information, if prompted.
  2. If you don't see your email address in the list, tap or click Use another account. Proceed to the instructions below:
    1. Enter your email address in the Email or phone field (do not enter
    2. Click Next
    3. Enter your UMICH Level-1 login information, if prompted
    4. Click Log In
    5. Authenticate using Duo
    6. You will need to have the Duo Mobile app set up on your mobile device to receive push notifications or a phone call

Additional Information

Need additional information or assistance? Contact the ITS Service Center.


Article ID: 3509
Wed 8/26/20 2:32 PM
Thu 9/9/21 10:25 AM

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