BusinessObjects: "Web Intelligence Applet Cannot be Loaded" Error

Environment

BusinessObjects

Issue

To help individuals who are unable to create new Business Objects reports due to this error:
"Web Intelligence Applet cannot be loaded, please make sure you have installed a Java virtual machine"

Resolution

1. From the BusinessObjects homepage, click Preferences in the top right corner

2. Click Web Intelligence from the menu on the left

3. Locate the Modify (creating, editing and analyzing documents) section

4. If the radio button labeled Applet is selected, change this to HTML

5. Click Save & Close at the bottom of this window

5. Refresh the page and try again - you should now be able to create new reports

 

Note: If it still doesn't work, navigate back to Preferences > Web Intelligence > View and select HTML

 

 

Additional Information

 

Details

Article ID: 236
Created
Mon 4/20/20 8:11 AM