Problem
After logging in to MPassport, I see an error "You do not currently have an MPassport profile."
Resolution
This error may be prompted for one of a few reasons:
| Relation to U-M |
Possible Causes |
Resolution/Next Steps |
| Incoming student matriculated for a future term (Ann Arbor campus) |
Your MPassport profile has not yet been created or you have not yet been invited to access the MPassport system |
Whether you should have access to the MPassport system before your arrival to U-M depends on timing and your admitting unit.
For Rackham students: Rackham Admissions will invite you to MPassport to begin the I-20/DS-2019 request process soon after you matriculate and create your U-M uniqname. All information regarding the timing of this will be communicated to you by email. If you have any questions about the I-20/DS-2019 request process or your access to MPassport, please contact Rackham Admissions.
For most undergraduate students (except School of Information): You will be invited to MPassport 30 days before your program start date. To access your I-20/DS-2019 before then, please log in to the Enrollment Connect system. If you have any questions about your I-20/DS-2019 before your arrival, please contact the Office of Undergraduate Admissions. If the program start date on your I-20/DS-2019 is in the next 30 days or has already been reached and you still cannot access MPassport, please wait at least one business day after issuance of your I-20/DS-2019 and then contact the International Center by email for assistance (icenter@umich.edu) if you still do not have access.
For all other incoming students: You will be invited to MPassport once your I-20/DS-2019 has been issued. If you have any questions about the status of your I-20/DS-2019, please contact your admitting unit. |
| Incoming J-1 scholar (EV category of Professor, Short Term Scholar, or Research Scholar) |
Your DS-2019 has not yet been issued or you have not yet been invited to access the MPassport system |
If you received email confirmation that your DS-2019 was issued and is available for download, please contact the International Center by email for assistance (icenter@umich.edu).
If you have not yet received email confirmation that your DS-2019 was issued or if you would like to inquire on the status of DS-2019 issuance, please contact your host department or U-M contact. |
| Current student or J-1 scholar (Ann Arbor campus) |
Your uniqname has recently changed; technical issue with the MPassport system |
Contact the International Center by email for assistance (icenter@umich.edu). |
| Current or incoming student at UM-Flint or UM-Dearborn |
MPassport is for students on the Ann Arbor campus only |
Contact the international office on your campus.
|
| U-M Faculty or Staff |
Access to an MPassport profile is available for U-M students and scholars only |
If you are a current or incoming international faculty or staff member and need assistance with an employment-based immigration case, please contact the International Center's Faculty and Staff Immigration Services team.
If you are looking for information/data related to international students or scholars in specific programs or departments (Ann Arbor campus only), please review the information regarding MPassport dashboards. |
| Not listed above |
|
Contact the International Center by email for assistance (icenter@umich.edu). |