Cannot View All Files/Folders in a Folder or Drive in Google Drive

Environment

Google Drive

Issue

When I view a list of files or folders in Google Drive in my web browser, some files or folders disappear and I can no longer view them, even after refreshing the page.

Resolution

Google has confirmed that this was a known issue with Google Drive that has now been resolved. Once you clear your cache and cookies, it should not happen again.

  1. Confirm that the files or folders have not been deleted
  2. Clear cache/cookies for your browser
  3. Try to view your files or folders again

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

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Details

Article ID: 9200
Created
Fri 10/28/22 1:01 PM
Modified
Mon 10/31/22 11:34 AM