Environment
Qualtrics
Issue
Sometimes the Data & Analysis tab in Qualtrics won't display your survey results (the rows of data) even though several surveys have been submitted and you can see their count in the Projects view. Instead, you'll see an error message that says “An error occurred retrieving your data” and the number of recorded responses is listed as Unavailable next to the number of collected responses in parentheses. Sometimes it would say " Your responses are being re-indexed for speedier viewing and will appear shortly...0%"
Resolution
Refresh view
- To refresh your view, click on the Survey tab again and then return to the Data & Analysis tab or reload the page
- If that doesn't work, then follow the steps below to re-index your survey data to view your survey results
Re-index survey data
- Log into https://umich.qualtrics.com/ and click the survey project to edit it
- Select the Survey tab
- Select Survey Flow
- Select Add a New Element Here at the end of the survey flow (below the last block)
- Select Embedded Data
- Choose the down triangle in the drop-down box to select an existing item instead of entering a new field name
- Choose Survey Metadata
- Choose URL(Q_URL) from a long alphabetical list of metadata fields
- Select the Save Flow button in the lower right corner to save the revised survey flow
- Select the Publish button then select Publish again to apply your change to your survey
- Select the Data & Analysis tab
- You should see a message that the responses are being indexed
After the responses are re-indexed, survey results should become visible to you again. You can now review the results, export the data or generate reports.
Additional Information
Need additional information or assistance? Contact the ITS Service Center.