Environment
U-M Dropbox
Issue
- How long do files/folders stay in trash after I delete them in U-M Dropbox?
- How do I recover/restore deleted files or folders in U-M Dropbox?
Resolution
- Files and folders that are deleted are sent to the "Deleted files" section in Dropbox (i.e., the trash).
- Items sent to the trash will remain there until they are permanently deleted or the account that deleted them is permanently deleted after they leave the university.
- Items that are permanently deleted cannot be recovered/restored.
- Items in your trash do not count towards your 5TB storage limit.
To restore deleted files or folders:
- Go to U-M Dropbox.
- Click Deleted files in the left sidebar.
- Click on the name of the deleted file or folder you want to restore.
- You can select multiple files or folders at once by clicking the checkbox beside each.
- Click Restore.
Restorations can take time if you’re restoring a large number of files. To view restoration status, click Restorations under "All files" in the left navigation.
Note: You can restore a shared file or folder only if you had Can edit access to it. If you have Can view access to a shared file, you won’t be able to restore it.
Additional Information
Need additional information or assistance? Contact the ITS Service Center.