Environment
MPrint
Issue
Printing refund policy and how to request refund on qualifying print jobs.
Resolution
Refunds may be requested within 7 days of the print date. For refund requests involving poor output quality (i.e. illegible text due to low toner), please send scanned images or pictures of the document to print.refunds@umich.edu.
Poster printing refunds will only be honored for technical issues with the printer.
Log in to your MPrint account. On the Recent Print Jobs page, click Request Refund under the print job to submit your request.
Legitimate Reasons for Refunds
- Paper jam
- Toner smears or streaks
- Low toner (unacceptable print quality)
- Other printer-related defects
Illegitimate Reasons for Refunds
- Accidental printing
- Printing to the wrong printer
- Printing the wrong document
- Printing multiple copies/pages than you intended
- Printing one page per sheet when you intended to print multiple pages per sheet
- Your document was picked up by someone else
- Printing duplex when you wanted single-sided and vice versa
- Printing in color when you wanted black & white and vice versa
- Anything you could/should have checked first in “Print Preview”
- Flawed print jobs due to user error
Your Responsibilities
- You are responsible for verifying your print jobs by selecting “Print Preview” before printing
- You are responsible for verifying the amount you will be charged before you print
Tips for Reducing Errors
- Check print preview to make sure the correct material is being printed
- Check printing preferences to make sure the printer options (duplex, single-sided, odd/even pages, page selections) are what you want prior to printing
- Check the printer your print job is being sent to; pick one close to you
- Retrieve your print jobs promptly
Additional Information
More information can be found here.
Need additional information or assistance? Contact the ITS Service Center.