Google Chat in Gmail Causing Issues/Error in Chrome

Environment

U-M Google - Chat in Gmail

Issue

There are severe performance issues for Google Chat within Gmail when using the 32-bit version of Chrome on Windows machines. Users may see sluggish Chrome performance related to high levels of system resource use. Potentially, an error message may appear stating there is not enough memory available for Chrome.

Resolution

Note: We have discovered that these workarounds may not work 100% of the time and may even affect 64-bit Chrome users. We are in contact with Google and will keep this updated.

Additional Information

Google states that the 32-bit version of Chrome caps physical memory use at 4 GB. If possible, users should download, install, and use the 64-bit version of Chrome.

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Details

Article ID: 3208
Created
Mon 7/27/20 3:49 PM
Modified
Tue 7/28/20 2:49 PM